At the call center services, which provides the SAI for Energie Steiermark group companies, are essential a high availability on all channels, fast response time, reliability and friendliness and competence of the employees. These criteria were validated PIDAS, inter alia by means of fictitious customer concern. Also, a satisfaction survey was conducted already served customers. For even more opinions, read materials from Kaiser Family Foundation. Quality of great importance is for our customers. More than originally conceived, we have from the duty made a freestyle and PIDAS found a partner, practice-oriented and goal-oriented showing us where we will focus even more on the customers efficiently and sustainably improve,”Mr DI Gerhard Pailer, Managing Director reports the SAI. We have successfully used the findings for improvement measures. “” In the customer care industry respected certificate PIDAS certified customer care “is confirmation and incentive to ensure the quality of our customer service and continued to work for us.” PIDAS is a service company specialized in the field of customer service environment on the development, optimization and operation of service organizations in the business and IT. The company with offices in Basel, Graz, Stuttgart, Vienna and Zurich was around 280 staff in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich founded in in German-speaking of Europe. PIDAS consulting supports its customers with years of experience and in-depth expertise in all areas of customer care, CRM, customer experience management (CEM) and IT service management (ITSM). Pioneering, innovative and customer-oriented strategies are designed on the basis of the self of developed and proven customer care concepts and implemented.
The group as a group, the participants in pairs built on peer relations at eye level, the different external experts and internal guest hosts contribute to the diversity and to establishing sustainable development issues. The coach remains the reference partner who accompanied the participants in their development as a comprehensive format clip and full-length companion within the Group and in individual coaching situations. Leadership development programs is based on a concept of content and curriculum. Differences arise from the aspiration level of the target groups, the strategic direction of the Organization and the current challenges of corporate environments. The group coaching is the development of the individual in his leadership role and its own responsibility within the Organization in the Centre. Be interactive work, experience, reflection Theory input.
Engagement needs trust and area. The confidence-building and culture of trust in the group coaching is described as Central by the participants and contributors. Small ways of working are the peer relationships that carry the further care of coaching each other and the work of reflection between the modules during the event. Reflection single WINS through the subsequent Exchange. Project work serve the anchoring of the experience in the economic life of the company. Topic experts as guest speakers parallel to the coach bring high demanding input with an international benchmark.
The internal guest underpin the process by background knowledge, experience development and challenge themselves in their growth through the Exchange. Group coaching programs require an architecture. The complexity in the described case study requires a concrete design. The sequence is projekthaft planned and carried out. Foursquare often expresses his thoughts on the topic. Each contributor and each participant has specific guidance from the starting point on the route to the destination. They are in the process Self-awareness aimed at and reflection is a framework, which provides security and orientation. A successful group coaching has conditions. The success factors are designing, the overall responsibility for all project phases with the coach, the orchestrated cooperation of all those involved. Confidence in the group between client = client group and coach will be projected on external relations on the company and the Group and all contributors. An essential contribution to the healthy, personal growth and sustainable work of individual executives and their company is the search for meaning and the sense development of both experienced and young potential. In Berlin, the 10th DGFP personal development conference takes on 6 November – identify hidden potentials and promote instead. Under the title of group coaching – a learning format to the leadership development and shaping of the future in Enterprise”the further development of the programme will be presented focusing: the magic of group coaching, what is it? The method mix – work formats on different levels (individual, peer, and group) case studies – situations, program goals and lessons learned, success factors for the implementation of group coaching author: Petra Schulte
An agency that is young, dynamic and reliable and now will start an expansion, which seems to be interesting for all companies in Germany. ADR interactive brings its new product range (business solutions / ADR system) on the market in the new year! In this range of products all medium-sized and large companies will find individual software solutions, marketing and sales support, advertising budget planning and marketing support, tailored to the individual company. The outsourcing strategy has the advantage, just get what you need, no further costs out of the budget costs incurred the companies, and targeted analyses can be operated. In-house and external consulting go hand in hand here. Still, support and advice in the expansion are structured, that are related to the direct implementation of the customer concerns with one of the lowest project runtimes in the industry. The team is looking forward to good cooperation with your company and ADR system business solutions! ADR interactive village InStr. 51 35428 Langgons Tel: 06447 / 886700 fax: 06447/886709 about ADR interactive: ADR interactive, the multimedia, advertising, and Internet Agency for your ideas.
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