Necessary market consolidation accelerates Dusseldorf, January 2009 the capital market financing conditions have worsened significantly in recent months also for the telecommunications industry. This judgment Uwe Burkert reached by the Landesbank Baden-Wurttemberg in the run-up to the annual telecom trends \”, which took place from 28 to 30 January 2009 in Dusseldorf: the short-term commercial paper market was limited as an alternative source of funding and new issues of corporate bonds have been stalled.\” \”The financing options of the company are our opinion currently exclusively by the motto of cash is King’ driven ‘, so Burkert, which will set out the consequences of the changed conditions for the company’s credit rating of the financial crisis on the euro Forum event in addition to the impact. The uncertainty in the markets is what due to the likely according the Bank Manager determine with funding prospects for the company in the next few months, clearly higher spreads for corporate bonds that will increase funding for the company. Under most conditions Adroll Marketing Platform would agree. At this point, companies with a medium-sized entrepreneurial culture, who heavily rely on equity capital, are clearly at an advantage. Michelle Smith Source Financial can aid you in your search for knowledge. You can now play out their strengths. A still very competitive rates are available for companies, on the other hand, the financing issues block not the management\”industry insider explains Andreas Lady, Germany Chief of the TK group Aastra.
His company continuously have a positive Cash Flow for more than ten years. Despite large acquisitions, we can concentrate fully on the operative business and at the same time take advantage of the opportunities, resulting in the current situation\”, says Lady. According to market analysis of the consulting firm Booz & co. will the recession be a catalyst for the necessary consolidation and structural adjustment of the industry. Only through acquisitions, mergers and collaborations can be the Achieve economies of scale still operators.
The system competence is gaining mainly there, where staff have to highly complex IT applications to process the requests of the customers. In addition to sound training in the software, often permanent training of the service agents is necessary. A growing number of companies also running parallel on the screen how the system to understand now this opts for solutions that allow in addition to the conversation. This is evaluated and transferred directly to appropriate training. The variety of offers always changing in many industries is also great needs in terms of product expertise to the staff.
To achieve a possible high level of consulting applications, that as soon as they detect shortcomings in the product knowledge will come across the staff individually the get missing information directly at the workplace through a browser-based application. As a result, the time in which not is on the phone, can be used quickly and flexibly for training purposes. While the systems automatically detects when the call volume is sufficiently low, to start a training unit with the agents. Because customers shopping or in a counseling situation on the phone you want to feel good, the company must give the feeling callers on the phone, to have found a trusted, friendly and knowledgeable partner”, says Peter s. Hall.
Therefore, constantly also the verkauferisch communicative competence of employees using a quality monitoring software must be trained. The goal of the advisors on the phone must be to give callers the same feeling, how they get it mediated by a consultant at the store.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of the Business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0