The system competence is gaining mainly there, where staff have to highly complex IT applications to process the requests of the customers. In addition to sound training in the software, often permanent training of the service agents is necessary. A growing number of companies also running parallel on the screen how the system to understand now this opts for solutions that allow in addition to the conversation. This is evaluated and transferred directly to appropriate training. The variety of offers always changing in many industries is also great needs in terms of product expertise to the staff.
To achieve a possible high level of consulting applications, that as soon as they detect shortcomings in the product knowledge will come across the staff individually the get missing information directly at the workplace through a browser-based application. As a result, the time in which not is on the phone, can be used quickly and flexibly for training purposes. While the systems automatically detects when the call volume is sufficiently low, to start a training unit with the agents. Because customers shopping or in a counseling situation on the phone you want to feel good, the company must give the feeling callers on the phone, to have found a trusted, friendly and knowledgeable partner”, says Peter s. Hall.
Therefore, constantly also the verkauferisch communicative competence of employees using a quality monitoring software must be trained. The goal of the advisors on the phone must be to give callers the same feeling, how they get it mediated by a consultant at the store.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of the Business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato GmbH Thomas Geiling Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0