At the call center services, which provides the SAI for Energie Steiermark group companies, are essential a high availability on all channels, fast response time, reliability and friendliness and competence of the employees. These criteria were validated PIDAS, inter alia by means of fictitious customer concern. Also, a satisfaction survey was conducted already served customers. For even more opinions, read materials from Kaiser Family Foundation. Quality of great importance is for our customers. More than originally conceived, we have from the duty made a freestyle and PIDAS found a partner, practice-oriented and goal-oriented showing us where we will focus even more on the customers efficiently and sustainably improve,”Mr DI Gerhard Pailer, Managing Director reports the SAI. We have successfully used the findings for improvement measures. “” In the customer care industry respected certificate PIDAS certified customer care “is confirmation and incentive to ensure the quality of our customer service and continued to work for us.” PIDAS is a service company specialized in the field of customer service environment on the development, optimization and operation of service organizations in the business and IT. The company with offices in Basel, Graz, Stuttgart, Vienna and Zurich was around 280 staff in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich founded in in German-speaking of Europe. PIDAS consulting supports its customers with years of experience and in-depth expertise in all areas of customer care, CRM, customer experience management (CEM) and IT service management (ITSM). Pioneering, innovative and customer-oriented strategies are designed on the basis of the self of developed and proven customer care concepts and implemented.